Many thanks Claudette and Nigel We appreciate your help with both the work completed and the patience shown explaining the process of our ASHP system. I understand that you will contact us to advise when our next service is due in February 2020. Should we require any assistance prior to the service we will contact you. We have noted the items needing attention on the report and will most likely have the lagging and the flexible hoses replaced at the next service. Thanking you again for your very efficient service.
Kind regards Carol and Terry Tomlin (ASHP Work & Service February 2019)
Once again thank you for your continued sterling and honest service.
Mr Ojeniyi, Lowestoft February 2019 (AHSP service and remedial work)
As a first time customer I found Energie Solutions heating engineer to be efficient and professional when servicing our air source heating system , thanks also to the customer sales team.
Mr King, Norwich - January 2019 (ASHP service)
Thank you very much. These past few days have been hard especially on my children, with no heating. My son has asthma and has been ill since before Christmas. On behalf of my family I would sincerely like to thank you.
Mr Vyas, Wisbech (January 2019 (broken down ESP airsource heatpump)
Thank you for the remedial work carried out on my ASHP and for taking this work on in the wake of my original installers demise. I look forward to hearing more about your annual service arrangement.
H Case, Norfolk (January 2019)
I was recommended "Energie Solutions by a friend who new someone in there church had used you. As we were stuck with a Leakey system after the company who installed it went into liquidation we were desperate to get it fixed. Your engineer was prompt polite and efficient he serviced the system and repaired the leak. It is now fine I will have you back to service my solar and my air source heat pumps in future. It was a pleasure to get the bill and see that you had not over charged for the extra work. Jim (December 2018) Purchased a new build property 4 years ago with a Grant ASHP.
We have never been convinced it has worked properly. Builder constantly fobbed us off and now doesn't even return calls. Contacted Energie Solutions amongst other companies. They were the only company that gave us a written quotation and seemed to have any idea about the system. I have since understood Grant systems are really not great and yet are builders preferred choice! I was very impressed at their diligence and I finally have a solution. They are not cheap but I felt that I knew where I stood with them, their terms and conditions of business were clear. I would certainly recommend them.
Lloyd Smith (December 2018)
I would just like to say thanks to you and Nigel for such prompt and quality work throughout this process. It has again been a pleasure dealing with you and your company.
Kind regards,
Mr D. McGrath (September 18)
We had a solar hot water system installed by a now defunct company in 2006. The system worked very well for about 12 years with very few problems. Then, this year, we ran into serious problems. The system failed completely; transfer fluid leaked into the cylinder cupboard, we could smell the fluid in rooms adjacent to the cupboard and, even though the pump was working, the fluid was not circulating, and we were getting no hot water.
Nigel Day had to make several visits to diagnose our problems and solve them. The transfer fluid had become very contaminated and was well beyond it’s “best before” date, the whole system needed flushing out and the fluid needed replacing. He also changed the pump; it was still working enough well enough and had some life left but was getting noisy, so we felt it may as well be changed while we were having work done.
He also found that the original installers had not fitted the drainage valves in a way that allowed the system to be drained properly and that a transfer fluid filter had been wrongly located. So, Nigel installed an additional drainage valve, replaced the filter in the correct place and had to deal with a lot of associated pipework in a position that was not easy to access.
We would also like to say how helpful and understanding both Nigel, in the “field” and Claudette, back at “base”, were in supporting customers who were getting frustrated with problems that were more difficult to solve than we all would have hoped. We would recommend Energie Solutions to anyone who has problems with a solar hot water system.
Mr & Mrs Bebbington (20/7/18)
It was great to finally find a company who really understood our Mitsubishi ASHP and were able to both service them and sort out a long standing problem that several other companies had failed at. (July 2018)
Mr Paul Smith
" My new Vaillant boiler was fitted on 23rd March 2017 and I’m so glad to be warm at last. In the winter months I had been actually crying with the cold. All the staff that I met during the installation were pleasant and competent. Again I say; thank you all for a lovely new boiler."
Resident of Lowestoft (fitted under a local Government sponsored Scheme)
"I can't thank you enough for all the work you've done for us - both planned and ad hoc! Everything has been finished to such a high standard and would highly recommend. Thanks especially to Stef."
Mrs Milate, Colchester
"Energie Solutions installed a new boiler / heating system in my father's house in January 2017. We could not be happier with the results. Warm at last..! An energy efficient boiler and radiators installed with minimal disruption. All of the staff at Energie Solutions have been polite, helpful and efficient. All communication was answered quickly and thoroughly, liaising with all parties involved (a gas main was needed). I would totally recommend this company for any of your boiler/heating needs.... Keep up the good work.!"
Ms Bone, Ipswich
