COVID-19 SECURE WORKPLACE GUIDELINES

AS A BUSINESS WE RECOGNISE THE UNCERTAINTY THAT CORONAVIRUS MAY BE CAUSING AND WOULD LIKE TO OFFER OUR REASSURANCES THAT THE HEALTH AND WELLBEING OF OUR EMPLOYEES, YOU, OUR VALUED CUSTOMERS AND YOUR LOVED ONES IS ALWAYS OUR NUMBER ONE PRIORITY. .

 

Following the Governments announcement on Sunday 3rd January 2021.  Energie Solutions will remain open and our Engineers are back to work following the Christmas shutdown period.  

 

Please read the below very carefully and action where necessary:

 

If you or anyone in your household are showing signs of COVID-19, regardless of how minor, or if you think you have come in contact with another person who has COVID-19 please contact us immediately. 

 

 

PRIOR TO OUR ARRIVAL:

 

Our engineer will endeavour to call you 10 minutes prior to arrival (where possible) to allow your household to move into an isolated part of the house.  If this isn’t possible then please chose a room that we will not need access to and close the door.

 

Please open windows in the room our engineer will be working in to keep it as ventilated as possible.

 

Please open all internal doors (apart from the room your household is in) to minimise anything our engineer touches

 

 

ON OUR ARRIVAL:

 

We shall knock on your door and stand two meters away

 

Please answer the door and then stand at least two meters away to allow us entry. We politely request that you wear a face covering (unless exempt) when answering the door or in the same room as our engineers

 

Please then join the rest of your household and allow us to work safely

 

WHILST WE ARE WORKING:

 

Our engineer will be wearing PPE equipment. New gloves and shoe coverings will be used for each customer. We have disinfectant and will sanitise all kit we touch wherever possible

 

When we have completed the works, we will inform you we have completed and then exit your property

 

Please do not be offended, but we will not be accepting any kind of refreshments or using toilet facilities

 

 

Any paperwork (i.e. service records) will be emailed to you at a later date

 

Any explanation/demonstration of any of the works will be carried out over the phone/ remotely following our departure

 

We now also have a YouTube channel.  Explanation videos will be loaded onto this site.

 

We will not be accepting cash as payment or be using our hand held devises to accept card payments. We will invoice you with our BACS details. If payment via BACS is not possible then please inform us by phone or email

 

Every member of staff of Energie Solutions has downloaded the NHS Track and Trace App.

 

 

THANKYOU FOR YOUR CO-OPERATION IN KEEPING OUR ENGINEERS AND YOU/YOUR FAMILY AS SAFE AS POSSIBLE

 

 

 

Tune in again next week for more interesting case studies and blogs.  In the meantime if you have any questions please do feel free to contact us on 01206 396901

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